Student Support

Student Support

What is this project about?

Over the pandemic, one of the biggest pieces of feedback that students were bringing to the students’ Union were complaints around not being informed about important University matters in good time. For example, they were informed last minute whether their classes were online or in-person which meant that students had to make last minute arrangements, they received assessment deadlines late which affected their revision and how much time were they given to think about what modules they wanted to choose. Although these things didn’t directly relate to the quality of teaching that they received, we found that it had a big impact on the student experience, and how satisfied students were about their time at university.

Due to this, the VP Education created a campaign to address why students received important information on such a last-minute basis, to understand what impact this had on students and to lobby the University to make improvements. Therefore, this student support campaign was created.


What progress has been made so far?


Objective 1:

Lobby for important communications regarding the student experience to be delivered in a timely manner.

  • Students let us know that they have been informed of an important piece of information (e.g., changes to campus access, in-person teaching, assessment timetable as a few examples) in good time.


The University have given a verbal and written commitment that all students will receive appropriate communications about Term 2, regarding their plans for delivering in-person and on campus teaching, by the end of November 2021.


Objective 2:

Lobby for improvements to the Personal Tutoring system.

  • Modifications to the Personal Tutor training and policy to reflect enhanced nature of the role in student support.



This has been raised at Senate by VP Education, with agreement from staff that improvements are needed. Personal Tutoring reports are received at Board of Studies meetings so that VP Ed and Student Reps in attendance can scrutinise.

Objective 3:

Academic support services to be better utilised by all students.

  • Number of students who are aware of the service, and accessing the service, have improved from previous years.



SU signposting to the service has greatly improved, due to the SU check-in calls and increased social media advertising on @cityunisu and @citysueducation Instagram pages to ensure that students know about the service. I have attached link here:

Get in touch

If you are interested in hearing more about this work, or want to get involved you can email Ruqaiyah Javaid, VP Education -