You've got your results and they're really not what you were expecting.
Before deciding to appeal
- Consider asking for feedback on your assessments from your School to understand your results.
- Consider asking for a clerical check of your marks from your School to check there were no administrative errors and everything was added up correctly.
- Understand you cannot appeal academic judgement – i.e. appeal on the basis you disagree with the mark or feel your work deserved a higher mark.
- Understand you cannot be awarded marks that they are not considered to have academically achieved.
Making an appeal
There are three stages to the appeals process. Within the University, there is a Stage 1 - School Level Review and then Stage 2 - University Level Review, and when these stages are completed, the Office of the Independent Adjudicator (OIA) can consider your appeal.
*BPTC/LPC Students: The procedures on this page do not apply to students in the City Law School studying for the Bar Professional Training Course (BPTC) or Legal Practice Course (LPC). These programmes have their own appeals procedures so BPTC and LPC students should refer to their Programme Handbook for the correct procedures.
Stage 1 Appeal - School Level Review
If you'd like to appeal your marks or any other Assessment Board decision, you must submit an appeal form with supporting evidence to your School Officer within 28 calendar days (2 months for BPTC/LPC student) of the formal notification of the decision/release of your results by the Assessment Board. Your School Office will know the dates when Assessment Boards will meet in each semester.
Accessing the Appeal Form
Choose the form that applies to you below and follow the guidance given in the form.
- Appeal form for all taught students (except Study Abroad/Validated Institution students) accessible through e:Vision.
- Appeal form for Study Abroad/Validated Institution students
- Appeal form for Research students.
Standard student guidance for completing an appeal form on e:Vision can be found here.
Guidance for BPTC/LPC students can be found here.
Grounds of Appeal
There are only 2 grounds for the submitting a Stage One Appeal and an appeal may only be made on one or both of the following grounds:
- There was a material error, either in the conduct of the assessment itself, or in the proceedings of the Assessment Board, which affected the Assessment Board’s decision; AND/OR
- The student was subject to previously undisclosed extenuating circumstances at the time of the assessment which:
- meet the definition of extenuating circumstances as set out in the Assessment Regulations, and
- were unknown to the Assessment Board, and
- were not made known to the Assessment Board via the Extenuating Circumstances provisions in the Assessment Regulations for a demonstrated, valid and over-riding reason outside the student’s control.
Key points to understand about the grounds of appeal:
- You will be expected to clearly explain how you meet the above ground(s) and provide evidence to support your appeal otherwise it is unlikely to be accepted.
- The burden of proof is on you to demonstrate with evidence that you meet one or both of the grounds of appeal that apply.
- Dissatisfaction with the decision or academic judgement of the Assessment Board is not alone a valid ground for an appeal.
- If appealing on the basis of previously undisclosed circumstances you will have to argue how your appeal meets all three points of that ground i.e. (a), (b) and (c). This means an appeal will not be considered unless you are able to demonstrate that you were unable and it was out of your control to inform the School of your circumstances at the time of the assessment you failed by submitting an EC form in line with the regulations.
- Not being aware of the extenuating circumstances process will not be accepted as a valid reason for not submitting an EC at the time of the assessment.
Completing the appeal form
You can appeal on one or both grounds. Here are some key points when completing the form.
Appealing on grounds of a material error:
- Outline what mistake/error you feel that the University has made and the impact you believe that it had on your assessment or result.
Appealing on grounds of previously undisclosed ECs
- You will need to complete an EC form and submit it along with your Appeal form. If you are submitting via e:Vision the EC form will be part of the Appeal form.
- Explain any circumstances that affected you and your ability to pass the assessment you wish to appeal.
- Explain why you didn't submit an EC form to tell the University about any problems you were experiencing at the time you completed your assessment and why you have only now decided to inform the University.
- An appeal would not be accepted without a valid reason for why you were unable and it was out of your control to submit an EC form. If the reviewers accept your reasons for non-disclosure of your ECs, the form and evidence will be forwarded to the EC Panel for consideration.
You must provide evidence where possible to support your appeal. The evidence must confirm how your circumstances affected you at the time of your assessment.
Evidence when appealing on grounds of a material error:
- Any relevant emails or screenshots or other documentation/information should be uploaded.
Evidence when appealing on grounds of previously undisclosed ECs:
- Documentary evidence such as a letter with details of your circumstances, how they affected you and dates when you were affected.
- You would also need to provide evidence if possible for why you were not able to disclose your extenuating circumstances at the time of the assessment if this relevant to your appeal.
After submitting your appeal with your Appeal
You should receive a decision within 28 days of submitting your appeal. This will be sent to you in writing usually by email, together with an explanation.
If your appeal is upheld, the most common outcome is a replacement opportunity to complete the assessment(s) affected in the next assessment period (your School would confirm this).
If your appeal is rejected, the Assessment Board’s original decision will stand. You would then have the option of requesting a Stage 2 Level Review.
Stage 2 Level Review
If you are not happy with the outcome of your Stage 1 Appeal and want to ask for a Stage 2 Level Review of the School’s decision, you must do so within 21 calendar days of receiving their decision.
Accessing the appeal form
You will need to complete and submit the relevant Stage 2 Level Review form which can be found below.
For those students who should not submit their appeal via e:Vision, the appropriate forms are also available under Section 6 of the Quality Manual.
Grounds of Stage 2 Level Review
There are only 2 grounds for the submitting a Stage 2 Level Review and a student may request a review of the School decision on one or both of the following grounds:
- There was a material error in the proceedings associated with the School decision, which affected that decision; AND/OR
- New information has become available, which is material to the original appeal, and which could not have been made known to the School for a demonstrated, valid and over-riding reason.
You will be expected to clearly explain how you meet the above ground(s). Dissatisfaction with the decision of the School is not alone a valid ground for requesting a review.
You should also refer to any evidence you have to support your argument. Depending on your ground(s) of appeal this may be:
- Information in your appeal form that you believe was overlooked and/or any information in the decision letter that you believe makes clear a mistake was made or information was not considered.
- A copy of the new information you are referring to and if possible evidence to support your argument that you have new information that could not have been disclosed earlier.
Once you have submitted your Stage 2 Level Review form, the University should inform you of their decision within 28 calendar days from the receipt of your appeal.
If you want to ask for a Stage 2 Level Review, you must do so within 21 calendar days of the receiving the Stage 1 appeal decision. You will also need to complete the Stage 2 Level Review form.
For those students who should not submit their appeal via e:Vision, the appropriate forms are available under Section 6 of the Quality Manual.
Guidance for completing a Stage 2 Level Review form on e:Vision can also be found here.
If your Stage 2 Level Review is successful, the most common outcome is that the matter is referred back to your school for re-consideration. This especially applies when you submit new evidence.
If it’s not successful, you will be given a Completion of Procedures Letter indicating this is the University’s final decision. You will need this letter if you decide to appeal to the Office of the Independent Adjudicator (OIA).
More information about appeals can be found on the University's website where they have also created a guidance page with case studies and FAQs that you may find helpful.
How can we help with appeals?
Our Union Advice service is independent from the University and we can:
- Explain the appeals process.
- Advise if your appeal is likely to meet one of the grounds.
- Advise on how to complete the appeal form.
- Provide feedback on your appeal form.
- Advise on what evidence is likely to be required.
- Provide ongoing advice throughout the appeal process.
Contact us by email: firstname.lastname@example.org
Alternatively see our self help guide (https://www.citystudents.co.uk/advice/selfhelpguides/appeals/)