Student Support Services
At City Students' Union, we recognise that university can be a challenging time for students.
From the stress of exams and deadlines, to money worries and moving away from home… It’s easy to become stressed out and feel overwhelmed!
At City, you are part of an inclusive community of passionate people, who care about your health and wellbeing. There are many support services offered by the university and also the wider community, to assist you in whatever it is you’re going through, no matter how big or small it may be.
Seeking the relevant help and guidance will ensure that your time at City is as happy and enjoyable as it can be, whilst also contributing to better academic outcomes. We therefore encourage you to have a look at the internal and external services that are available to City students, listed below. Please click on each title for more information. Remember, it’s OK to ask for support and talking things over with someone can really help!
Internal
Student Health & Wellbeing Service – Our dedicated staff provide practical and emotional support to all current students who may be experiencing personal or academic difficulties, as well as those diagnosed with a mental health condition. The service is free of charge for students and always confidential. Visit the various student counselling and mental health pages, and see how the team can support you.
Please click here if you have a crisis or emergency.
The Student Centre - The Student Centre is your central provider of support and encompasses a wide range of services. They are located on the 2nd floor, University Building and offer award-winning services that enrich the student experience.
Union Advice – City Students’ Union is independent from the University and provides free, confidential and impartial academic advice. Our experienced and non-judgemental team can advise City students on academic appeals, academic misconduct, complaints, extenuating circumstances and more. They also have some handy self-help guides available.
Disability Support - The Disability Support team works with students with a range of diagnosed disabilities and long-term health conditions to identify strategies and reasonable adjustments which will enhance the learning experience of students.
Dyslexia / Neurodiversity Support - The Neurodiversity Support team offers assistance to students with dyslexia and other Specific Learning Differences (SpLDs), including assessments, exam arrangements, advice on Disabled Students' Allowances (DSAs) and more.
Support for Care Leavers – The University offers support to students who have spent time in local authority care, including pre-entry support and events, financial support, and a variety of on-course support including a Designated Member of Staff (DMS) for care leavers, peer mentoring, professional mentoring and help with accommodation arrangements.
Young Estranged Students - If you are estranged from your parents or key family member, City can offer different types of support, as well as direct you to external services and essential resources that will assist you with your needs.
Young Adult Carers – City offers support for Young Adult Carers, who are young people aged 16-25 that care, unpaid, for a family member or friend with a long-term illness or disability, mental health condition, or drugs/alcohol related misuse problem.
Sexuality – City is a great place to study for people of any sexuality. Find information here about our LGBTQ + society, support offered, social events and LGBTQ+ life in London.
Chaplaincy and Faith – The Chaplaincy and Faith Advisory team welcome students from all backgrounds, regardless of their beliefs. They can offer advice, ensure you are able to practice your faith and provide a safe space to explore your own spirituality. You can also visit them if you simply want an informal chat or to get something off your mind.
Sport and Leisure – City offers a wide range of sporting and leisure activities for all levels and abilities. There’s something for everyone including fun social sports, competition level, gym memberships, fitness classes and more!
Housing and Accommodation – Find a place in halls of residence, or take a look through our student accommodation support services.
University of London Housing Service - The UoL Housing Advice Team is dedicated to supporting University of London students who experience problems in private accommodation and offers advice on a range of issues including contract checking, deposit disputes and repairs.
Academic Skills Team - The Academic Skills Team aims to help develop students' skills so that they can learn more effectively, e.g. study skills, meeting the assessment criteria of your assignment, time management and much more. The team offers one-to-one academic support as well as hosting group workshops throughout the year.
Mentoring Scheme – If you have questions about your career and life after City, 2nd, 3rd year and postgraduates can apply to be matched with an experienced mentor who can answer your questions and offer advice and reassurance.
Careers – Our resourceful careers team can offer expertise and support, to assist you in developing your career prospects whilst at City, and beyond.
Student Funding– Our financial support team can help you understand everything related to student funding and finance. They offer advice on financial issues and money management, and have some really useful resources on their web page, to help your money situation.
Visa & Immigration Support: If you are an international student and are having issues with your Visa, City has a team of advisors who can help.
A-Z of Student Services – Not found what you’re looking for? Why not take a look through all of our student services in alphabetical order.
External
National Health Service (NHS) – The NHS website is a thorough online resource explaining hundreds of medical conditions. It also provides current news and advice on all things related to health and healthy living.
Student Minds – Student Minds is the UK’s student mental health charity. They empower students and members of the university community to look after their own mental health, support others and create change.
Nightline – Nightline is a confidential listening, support and practical information service for students. It is run by students and operates every night from 6pm to 8am, during term time.
Counselling Directory – Set up by a team who know how difficult it can be to find support. There are many resources from expert counsellors, including helpful articles and useful organisations.
Qured – Qured is an on-demand healthcare app that provides doctors and physiotherapists straight to your door within 2 hours, 7 days a week, including prescriptions and medicine delivery. Available for UK and international students.
The Havens – The Havens are specialist centres in London that offer support for people who have been raped or sexually assaulted.
AQS Acredited Advice Services - If you are looking for another Advice service that holds the AQS mark on other advice matters.
Office of the Independent Adjudicator (OIA) – The OIA is an independent body set up to review student complaints. The service is free and deals with individual complaints against universities.
Citizens Advice Bureau – The Citizens Advice Bureau is an impartial, independent, confidential and free service that helps people resolve their problems relating to money, the law and other issues affecting their life.