Union Advice

The Union Advice service is open all year round, including the summer break. If our reception desk is not open there are always staff working behind the scenes ready to help you.
The Union Advice service is open all year round, including the summer break. If our reception desk is not open there are always staff working behind the scenes ready to help you.

All our advisers are trained and experienced in dealing with the Academic procedures of the University. If you are not sure what to do in relation to something in your Academic life – or if you want to use a particular procedure but are not sure how to go about it and maximise your chances of success, we’re here to help.

When Things Go Wrong

We hope that everything goes well during your course and during your exams, but we understand that things sometimes do go wrong. If they do, don’t panic.

If things do go wrong, it's important to remember that you are not alone.  You can seek help and support from your Personal Tutor, from the Student CentreThe Academic Skills Team as well as from us at Union Advice.

It is likely that if things go wrong, the University will refer you to Union Advice for advice: your first step should be to contact us to make an appointment.

If you require an appointment with our service please fill in our Union Advice Case Form and email it to unionadvice@city.ac.uk.

Access Union Advice

The Union Advice service is open all year round, including the summer break. If our reception desk is not open there are always staff working behind the scenes ready to help you.

Your first port of call is a self-help guide, many questions can be answered using these:

If you need advice on submitting an Appeal please click here
If you need advice on submitting an Extenuating Circumstances claim please click here
If you need advice on submitting a Complaint please click here
If you need advice on responding to an Academic Misconduct allegation please click here
If you require further specialised Support please click here

 

 

If after reading the above pages you still need to get in touch with an Advisor or book an appointment please complete one of our case forms:

You must complete a case form in order to receive advice.

Please ensure that you answer all the questions in the case form and include as much information as possible, as that will help our advisors understand your situation.

We are able to provide advice via MS Teams, Telephone, In person or via Email. You will be able to specify which mode of advice you prefer on the Case Form. 

We aim to respond within 3 working days, which can sometimes be longer during busy periods. We will endeavour to let you know if we need more time to respond to you with advice. 

If you have any problems completing the form please contact unionadvice@city.ac.uk