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Our staff offices are located in CX118. That’s on the first floor of Tait building, Northampton Square – next to the Courtyard Cafe.

Our contact details

City Students' Union
CX118 City, University of London, Northampton Square
London EC1V 0HB

Click here to find us on CityNav.

You can also find us on social media:

Welcome Desk Opening Hours

Our Welcome Desk (that's our Reception) is located in the Tait Building by the Courtyard Cafe. If you can't visit us you can drop us an email on studentsunion@city.ac.uk or call us during our opening hours on 0207 040 5600.

We're currently open Monday to Friday from 10:00am to 4:00pm.

I need to see someone, what do I do?

Let us know before you say hello! We want to be here when you need us, and as we’re a small team, you might find yourself popping in to find the staff member you need is away from their desk. Your best bet is to let us know you’re coming, so we can make sure we’re here to help. Get in touch via email at studentsunion@city.ac.uk, or social media @cityunisu.

I’ve ordered a Totum card, where do I pick it up?

It's well worth ordering a Totum card powered by NUS Extra, to experience over two hundred UK student discounts. Once you've placed an order, you will be notified when the card is ready for collection from our Students' Union reception, due to current conditions your card will be posted to your address you provide when purchasing.

Why is your mascot a carrot?

It’s a long (but good) story. Pop in and we’ll tell you all about it over a cup of tea.

How do I contact and access the Union Advice?

You can find out how to contact us and access Union Advice here.

I want to make a complaint, how do I do it?

We hope that you are always satisfied when you get involved with the Students' Union, however we recognise that sometimes you may feel the need to make a complaint.

We take all complaints seriously and the process for both informal and formal complaints is set out in Bye-Law 13 Complaints and Disciplinary Procedures. If you feel unable to make the complaint informally or are unhappy with the outcome, you can make a formal complaint using this form - click here.