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Frequently Asked Questions

Below you will find some of our Frequently Asked Questions and their answers; 

How do I contact and access the Union Advice?

If you require advice from an adviser or wish to book an appointment to discuss your situation please fill in our Union Advice Case Form and email it to

We aim to respond within 3 working days. If you would like to see an advisor you will first need to get in contact with us via email to book an appointment. We are not currently able to see students without an appointment.

What are the key deadlines I need to be aware of?

  • The deadline for submitting Extenuating Circumstances is no later than 7 calendar days from the date of the affected assessment
  • The deadline for submitting an Appeal is within 28 calendar days of the notification of your results (for taught students) or the decision regarding your registration status or examination results (for research students)

Where can I find the regulations that relate to Extenuating Circumstances & Appeals? 

Click here to view Section 6 (Assessment) of the Quality Manual

Who can I contact to discuss an academic issue with?

There are several people who can support you with dealing with an academic issue; 

The Union Advice Service is also here to help, click here to access the service

For more information on what we do please see our Union Advice Impact Report for 2016-17.