Complaints and support
As a Union we understand that some students will feel very strongly about this referendum, and that people will be affected in different ways by the vote happening. In order to support students and to support the referendum taking place there are a number of services and mechanisms in place to ensure students can access help if they need it.
Making a complaint against a campaigner
As this page details any current student at City, University of London can register to become a part of a campaign team in this referendum. Each campaigners / side of the argument must adhere to the Referendum Rules as set out by the Deputy Returning Officer. If someone breaks the rules then any student can submit a complaint until 1 hour after voting closes.
Complaints against a campaigner / campaign side can be made on the following grounds:
- Failure in good conduct of the referendum.
- Behaviour and activities of campaigners / lead campaigners.
- The administration of the referendum.
- A clear rule break.
All complaints must be submitted by completing this form: https://cityunilondon.eu.qualtrics.com/jfe/form/SV_3x8iET5gGDfWl82
Any complaints not submitted via this form will not be reviewed. All complaints submitted are normally heard within 2 working days.
The Returning Officer for this referendum is Peter Robertson (NUS). The Deputy Returning Officers for this referendum are Hannah Roberts (City SU) and Sayed Alkadiri (Greenwich SU). You can contact any of these people by emailing SUElections@city.ac.uk.
Reporting bullying or harassment to the University
You can report any incidents of bullying or harassment in four ways:
You Report, We Support - City's confidential reporting tool:
City's new reporting tool can be used to report a wide range of issues which may affect you, including:
- Inappropriate behaviour
- Verbal abuse
- Online abuse
- Other issues relating to this referendum
You can find the form to report here: https://cityunilondon.eu.qualtrics.com/jfe/form/SV_3KkwohX0qtmrJbf
Any submission made via this form will be reviewed within 48 hours.
You can speak with a trained Harassment Advisor:
This scheme provides a first point of contact for if you are concerned about harassment, bullying and other related inappropriate behaviours; including but not limited to racism, xenophobia, antisemitism or islamophobia.
You can contact the team of Advisors here: https://studenthub.city.ac.uk/help-and-support/conduct/harassment-advisers
You can contact the Safeguarding and Welfare Officer in your School:
These Officers are trained staff members who can listen to your experience and help you find the support you need.
You can speak with one of our trained Union Advisors:
Our Advice team offers impartial, confidential advice to City students. They have not been involved in the referendum process to ensure they are able to advise students if needed.
Reporting bullying or harassment to City
You can report any incidents of
City's Chaplaincy and Faith Advisory team
The Chaplaincy team are a multi-faith team at City who are available to chat over the phone, email or social media.
You can find more information about the team and get in touch here: https://studenthub.city.ac.uk/student-life/faith-belief-culture
City's Mental Health & Counselling team
All students have access to Togetherall, a confidential digital mental health service designed to help students get support, take control and help you to improve your mental and emotional health. This service is available from any location, 24 hours a day, 7 days a week: https://togetherall.com/en-gb/
The University's Mental Health team can help with confidential support and advice for students with diagnosed mental health conditions. If you are concerned about your mental health then you can contact them by emailing mentalhealth@city.ac.uk